Raise a Concern

If something published on this site is wrong, unfair, or misleading, we want to hear about it directly rather than have it sit uncorrected. Email [email protected] with the URL of the article in question and a short description of the problem — a factual error, an outdated figure, an unclear or one-sided description of an operator’s terms, or anything else you think we got wrong. We review these directly and, where the concern holds up, correct the article and note the date it was fixed, as described on the How We Check Facts page.

This channel is for complaints about content on this website specifically. It is not the right place to raise a complaint about a casino operator itself — an account issue, a withdrawal dispute, or a problem with how an operator treated you as a customer. Those need to go to different places, since we don’t operate any casino and have no authority over one:

• A dispute with an operator’s service, account, or payments — contact that operator’s own customer support first.
• A concern about whether an operator is properly registered or behaving within the rules of Ontario’s regulated market — that’s a matter for AGCO or iGaming Ontario, the regulators of that market.
• A gambling-harm concern, for yourself or someone else — ConnexOntario is the right contact: 1-866-531-2600, available 24/7, or text “CONNEX” to 247247.

Sending an operator complaint to this inbox won’t reach the operator or resolve it faster — we simply don’t have the access to act on it. Sending us a content correction, on the other hand, is exactly what this channel is for.